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Claim Application Management System (CAMS) for the Maine Victims' Compensation Program

Award Information

Award #
15POVC-21-GK-01099-NONF
Location
Awardee County
ME
Congressional District
Status
Open
Funding First Awarded
2021
Total funding (to date)
$598,677

Description of original award (Fiscal Year 2021, $598,677)

<p style="margin-top:0in; margin-right:0in; margin-bottom:8.6pt; margin-left:-.25pt; margin:0in 0in 19.1pt 0.5pt"><span style="font-size:12pt"><span style="line-height:191%"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222">A significant finding from the Office for Victims of Crime (OVC) is that &ldquo;technology, globalization, and changing demographics are driving societal change, but the victim assistance field lacks the resources to develop a comprehensive and forward-thinking strategy for serving crime victims in the 21st century.&rdquo; Although there have been improvements to reach more victims of crime with the development of innovative strategies in technology, gaps remain.&nbsp;&nbsp; </span></span></span></span></p> <p style="margin-top:0in; margin-right:0in; margin-bottom:.0001pt; margin-left:-.25pt; margin:0in 0in 19.1pt 0.5pt"><span style="font-size:12pt"><span style="line-height:191%"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222">The Maine Victims&rsquo; Compensation Program (MVCP) is seeking funding from the OVC FY 2021 Building State Technology Capacity grant to implement an innovative technology solution to improve access, response, and services for victims of crime. <span style="color:black">MVCP will use a subrecipient, the nonprofit organization Helping Establish Assistance Resource Team (HEART), to create and implement a technological solution called the </span>Claim Application Management System (CAMS)<span style="color:black">. </span></span></span></span></span></p> <p style="margin-left:-.25pt; margin:0in 0in 19.1pt 0.5pt"><span style="font-size:12pt"><span style="line-height:110%"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222">CAMS is a software package with these key elements: </span></span></span></span></p> <ul> <li style="margin: 0in 0in 19.1pt 0.5pt; font-size: 12pt;"><span style="font-size:12pt"><span style="line-height:192%"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222">Online Compensation Application - provides victims of crime the ability to submit a compensation application, expense bills, and other documents required by MVCP while </span></span></span></span></li> </ul> <p style="margin-top:0in; margin-right:0in; margin-bottom:23.25pt; margin-left:18.55pt; margin:0in 0in 19.1pt 0.5pt"><span style="font-size:12pt"><span style="line-height:110%"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222">viewing the status of their application and bills and communicating with MVCP staff.&nbsp; </span></span></span></span></p> <ul> <li style="margin: 0in 0in 19.1pt 0.5pt; font-size: 12pt;"><span style="font-size:12pt"><span style="line-height:191%"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222">Virtual Mailbox known as vPostalBox - provides a secure and private communication channel. vPostalBox is integrated into the online compensation application and is available to any registered victim. When a victim registers for the online application, they can receive MVCP and other crime-related correspondence through vPostalBox.&nbsp; </span></span></span></span></li> <li style="margin: 0in 0in 19.1pt 0.5pt; font-size: 12pt;"><span style="font-size:12pt"><span style="line-height:110%"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222">Crime Report Submission &ndash; Law Enforcement personnel will have the ability to submit crime </span></span></span></span></li> </ul> <p style="margin-top:0in; margin-right:0in; margin-bottom:42.9pt; margin-left:18.55pt; margin:0in 0in 19.1pt 0.5pt"><span style="font-size:12pt"><span style="line-height:110%"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222">reports, no longer relying on faxing and/or mailing.&nbsp; </span></span></span></span></p> <p style="margin-top:0in; margin-right:-.15pt; margin-bottom:.0001pt; margin-left:-1.0pt; margin:0in 0in 19.1pt 0.5pt"><span style="font-size:12pt"><span style="line-height:107%"><span style="tab-stops:center 234.1pt right 469.95pt"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222"><span style="font-size:11.0pt"><span style="line-height:107%"><span style="font-family:&quot;Calibri&quot;,sans-serif"><span style="color:black">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1</span></span></span></span></span></span></span></span></span></p> <p style="margin:0in; margin-bottom:.0001pt"><span style="font-size:12pt"><span style="line-height:107%"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222">&nbsp;</span></span></span></span></p> <p style="margin-top:0in; margin-right:0in; margin-bottom:.0001pt; margin-left:-1.0pt; margin:0in 0in 19.1pt 0.5pt"><span style="font-size:12pt"><span style="line-height:107%"><span style="tab-stops:center 69.55pt right 469.95pt"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <span style="font-size:9.0pt"><span style="line-height:107%"><span style="color:black">OVC FY 2021 Building State Technology Capacity </span></span></span></span></span></span></span></span></p> <p align="right" style="margin-top:0in; margin-right:1.6pt; margin-bottom:.0001pt; margin-left:.5pt; text-align:right; margin:0in 0in 19.1pt 0.5pt"><span style="font-size:12pt"><span style="line-height:107%"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222"><span style="font-size:9.0pt"><span style="line-height:107%"><span style="color:black">Opportunity # O-OVC-2021-92006 </span></span></span></span></span></span></span></p> <p align="right" style="margin-top:0in; margin-right:1.6pt; margin-bottom:.0001pt; margin-left:.5pt; text-align:right; margin:0in 0in 19.1pt 0.5pt"><span style="font-size:12pt"><span style="line-height:107%"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222"><span style="font-size:9.0pt"><span style="line-height:107%"><span style="color:black">Maine Victims&rsquo; Compensation Program (MVCP) </span></span></span></span></span></span></span></p> <p style="margin-top:0in; margin-right:0in; margin-bottom:1.3pt; margin-left:0in; margin:0in 0in 19.1pt 0.5pt"><span style="font-size:12pt"><span style="line-height:92%"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222">&nbsp;&nbsp;</span></span></span></span></p> <ul> <li style="margin: 0in 0in 19.1pt 0.5pt; font-size: 12pt;"><span style="font-size:12pt"><span style="line-height:191%"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222">Claims Management System - The claims management system will allow the approval of medical, mental health, lost income, and other eligible expenses; track payments; and track the number of mental health sessions. It will speed up intake and processing of compensation applications for improved service to crime victims.&nbsp; </span></span></span></span></li> </ul> <p style="margin-top:0in; margin-right:0in; margin-bottom:11.0pt; margin-left:-.25pt; margin:0in 0in 19.1pt 0.5pt"><span style="font-size:12pt"><span style="line-height:110%"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222">Project deliverables include: </span></span></span></span></p> <ol> <li style="margin: 0in 0in 19.1pt 0.5pt; font-size: 12pt;"><span style="font-size:12pt"><span style="line-height:110%"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222">An online compensation application for victims and representatives. </span></span></span></span></li> <li style="margin: 0in 0in 19.1pt 0.5pt; font-size: 12pt;"><span style="font-size:12pt"><span style="line-height:110%"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222">vPostalBox for electronic distribution of compensation related mail. </span></span></span></span></li> <li style="margin: 0in 0in 19.1pt 0.5pt; font-size: 12pt;"><span style="font-size:12pt"><span style="line-height:110%"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222">A claims management system for MVCP claims processing staff.&nbsp; </span></span></span></span></li> <li style="margin: 0in 0in 19.1pt 0.5pt; font-size: 12pt;"><span style="font-size:12pt"><span style="line-height:110%"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222">A User&rsquo;s Manual for MVCP staff with instructions to implement the new technology. </span></span></span></span></li> <li style="margin: 0in 0in 19.1pt 0.5pt; font-size: 12pt;"><span style="font-size:12pt"><span style="line-height:192%"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222">A Requirements and Design Document describing the business rules and processes that MVCP staff will employ.&nbsp; </span></span></span></span></li> <li style="margin: 0in 0in 19.1pt 0.5pt; font-size: 12pt;"><span style="font-size:12pt"><span style="line-height:190%"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222">A business card for law enforcement personnel to share with crime victims, highlighting the online compensation application website address.&nbsp; </span></span></span></span></li> <li style="margin: 0in 0in 19.1pt 0.5pt; font-size: 12pt;"><span style="font-size:12pt"><span style="line-height:110%"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222">A strategic planning process, a final strategic and implementation plan, and plan execution.&nbsp; </span></span></span></span></li> <li style="margin: 0in 0in 19.1pt 0.5pt; font-size: 12pt;"><span style="font-size:12pt"><span style="line-height:110%"><span style="font-family:&quot;Times New Roman&quot;,serif"><span style="color:#222222">A comprehensive project assessment and Final Report.&nbsp; </span></span></span></span></li> </ol>

Date Created: September 21, 2021